Refunds and Cancellation Policy
Blooming Mail Club™
Last updated: 17/10/2026
1. All Sales Are Final
Because every Blooming Mail Club™ shipment is a physical, curated art mailing prepared specifically for each billing cycle, all sales are final and we do not offer refunds on subscriptions, individual shipments, or gift subscriptions once an order has been placed.
By subscribing, you acknowledge and agree to this policy.
2. Cancelling Your Subscription
You may cancel at any time, and you will not be charged again after cancelling.
To cancel before the next shipment, email sophieaart@outlook.com by 11:59pm GMT on the 9th of the month.
Cancellations received by the 9th take effect before that month's shipment on the 16th, and you will not be billed for the following month.
Cancellations received after the 9th take effect the following month. You will receive that month's shipment, and the charge for it is non-refundable.
Cancelling stops future billing only. It does not entitle you to a refund for the current or any past month.
We do not offer partial refunds, prorated refunds, or credits for unused time, skipped months, or mail you decide you no longer want.
When you purchase a 6 or 12 month subscription, you are committing to the full term. This applies whether you pay the full amount upfront or in monthly instalments.
Prepaid plans: the full amount is charged at checkout and covers one mailing per month for the chosen term. Unused months are non-refundable if you cancel part-way through.
Monthly instalment plans: you agree to pay for every month of the chosen term. If you cancel early, you remain liable for the remaining instalments, and we may continue to collect them or charge the outstanding balance.
Cancellations: cancelling a fixed-term plan does not end your obligation to pay for the full term, and you’ll continue to receive your mailings until the term ends.
Moving house: please email sophieaart@outlook.com by the 9th to update your address for the remaining months.
3. Gift Subscriptions
Gift subscriptions, including prepaid plans, are non-refundable and non-transferable for cash. If the recipient cannot receive their mail, please contact us and we will do our best to help with an address change or a gift transfer, within the timelines in our Shipping Policy.
4. Shipping Problems
Please review our Shipping Policy for how we handle shipping and delivery. In summary:
Please confirm your address carefully before ordering. We cannot refund or replace packages delivered to an incorrect or outdated address provided at checkout.
Delivery times are estimates, and carrier delays are outside our control. Delays are not grounds for a refund.
5. Damaged or Incorrect Items
If your mail arrives damaged, or something is missing or incorrect, please email sophieaart@outlook.com within 14 days of delivery with your order number and a photo. At our discretion, we may offer a replacement item or a store credit. We do not provide cash refunds in these cases.
6. Billing Errors
If you believe you were charged in error, such as a duplicate charge, please email us within 30 days of the charge. If we confirm an error, we will correct it and refund the amount charged in error.
7. Chargebacks and Disputes
Please contact us before disputing a charge with your bank or card provider. We are happy to work with you to resolve any issue. Disputes filed for charges that are covered by this policy may be contested, and we reserve the right to provide records of your order, shipping information, and acceptance of this policy.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date shows when changes were last made. The policy in effect when you place your order is the one that applies to that order.
9. Contact Us
Questions about this policy? Email us at sophieaart@outlook.com